Privacy Center

Turnitin respects your privacy and vigorously protects your personal information. We work hard to achieve extremely high levels of security through the use of SSL encryption, redundant servers, sophisticated firewalls, multiple data centers, and much more.

Turnitin complies with security standards of the US, EU and Switzerland.

Privacy Pledge | Privacy Policy | Terms of Service | EU Data Protection Compliance | Copyright Protection | Legal FAQs

 




Privacy Pledge

Integrity is at the heart of all we do; it defines us.
— Chris Caren, CEO of Turnitin

Privacy Policies are long and rarely enthralling, yet the laws concerning data and how to protect it are important, and we take them very seriously. The laws are also continually evolving, so we strongly encourage you to take a moment to read through our current policy, and let us know if you have any questions.

In a nutshell, this policy covers the kind of data we collect (and how), what we do with it, and how we protect any personal information you provide. As you read through our policy, know this:

Protecting your data and privacy is our top priority.

  • We are fully committed to transparency and using technology responsibly, no matter what changes emerge from our rapidly evolving digital world.
  • As we strive to create new possibilities in education, we hold ourselves to the highest ethical standards. We pledge to adhere to the strictest privacy practices so that your trust is well-deserved.
  • Because your peace of mind is important to us, we guard your personally identifiable information with the utmost care. We use it only with your permission and always give you the option to opt out.

The Purpose of Personal Data

When you create an account with us, we ask for personal information such as name, email, phone, job title, and school, so that we can correctly administer your account and provide you with the best customer service. All information we request is directly linked to a specific purpose, such as registering for a trial service, requesting access to our academic content database, or requesting web content (i.e. a newsletter, case study, video, etc.).

At any time, you can access, update, or remove any personal information by logging into your account and clicking “User Info” or contacting Customer Service.

Please see our Privacy Policy for more detailed information about how we protect your personally identifiable information.

Protecting Your Data

We endeavor to keep your personal information safe and secure at all times. Our data is stored in the United States with robust physical, digital, and procedural safeguards in place to protect your personal information, including the use of SSL encryption, redundant servers, and sophisticated firewalls. Passwords are required to access your personal information, so please remember to keep your password confidential. Even with the tightest security systems, no one is able to guarantee protection from hackers and unauthorized third parties who capture information provided over public networks.

When a student or educator submits a paper to Turnitin, it is compared against a vast, secure proprietary database of licensed source material, including billions of periodicals, academic journals, books, and web pages. Turnitin also maintains a separate repository of student papers. Each educator (at the discretion of his or her school administrator) can determine whether or not to include student papers in the repository and whether or not to give students the option to opt out. We can remove student papers from the standard repository at the request of a school administrator.

Turnitin does not ever assert or claim copyright ownership of any works submitted to or through our service. Your property is YOUR property. We do not, and will not, use your intellectual property for any purpose other than to deliver, support, and develop our services, which are designed to protect and strengthen your copyright.

The software leaves all judgment about intellectual property up to the instructor. In the instance where a paper indicates a strong match to content submitted to another institution, instructors may find it necessary to request to view the matching paper. This request can either be accepted or denied by an institution. Any paper information must be passed from instructor to instructor via email, and therefore, outside of the Turnitin product.

Cross-Border Compliance

As a global company, one area of ongoing debate and development concerns the mechanisms put in place to monitor data transfers across borders. For example, Safe Harbor has dissolved as a legal framework in Europe, and the new EU-US Privacy Shield is taking its place. Turnitin is fully committed to going through any reviews and certifications needed to meet new rules and requirements, no matter how complex. We have recently gone through an internal audit and are in the process of an external audit to ensure that we uphold best practices for data privacy and protection and meet our customers’ evolving needs. Download a PDF about the new EU-US Privacy Shield and read an overview of our EU Compliancy.

What’s Most Important

Our goal is to be one of your trusted partners as you build a modern framework for learning. We aim to empower educators and inspire students by upholding academic integrity and improving the learning process. We pledge to you that your concerns are our concerns, and we will do all we can to respect and protect your data and privacy policies.

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Privacy Policy

Last Updated January 27, 2017

This Privacy Policy applies to all businesses and subsidiaries owned and operated by Turnitin, LLC, iParadigms Holdings, LLC and operating subsidiaries thereof, including: Turnitin, LLC; Turnitin UK Ltd, Turnitin Australia Pty Ltd, Turnitin Netherlands B.V., Turnitin Mexico SA de CV. This policy describes how Turnitin, LLC collects, uses, shares, and secures the personal information you provide. It also describes your choices regarding use, access, and changes to your personal information. Information collected through our service will be limited to the purpose of providing the service for which you (the Client) has engaged Turnitin, LLC. If and when a third-party company provides a related service to support our service, such as language translation, we make sure no personally identifying information is transferred, and we require that third-party companies meet our security standards.

TRUSTe
Student Privacy Pledge

1. Compliance

Turnitin, headquartered in the United States, serves a global community of educators and students, whose views on data privacy may be broad. Not only do we respect all opinions and carefully abide by the data privacy laws in each country we serve, we opt for the highest standards and aim to be leaders in the field.

Our products and services, as well as our privacy policies, are regularly audited and inspected by both employees and external consultants to ensure that we meet, and exceed where possible, privacy expectations and requirements.

Turnitin, LLC conducts periodic compliance reviews to verify that this Privacy Policy is accurate, comprehensive, prominently displayed, complete, implemented, and accessible. Any employee who violates this Privacy Policy is subject to disciplinary action.

EU–U.S. Privacy Shield

Turnitin, LLC participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Turnitin, LLC is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield site or download this PDF of a Privacy Shield overview.

Under the Privacy Shield framework, Turnitin, LLC is responsible for processing the personal data it receives as well as transfers to a third party acting as an agent on its behalf. Turnitin, LLC complies with the Privacy Shield principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield framework, Turnitin, LLC is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (for issues pertaining to Privacy Shield). In situations where public authorities make lawful requests for information, such as to meet national security or law enforcement requirements, Turnitin, LLC may be required to disclose personal data.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.–based, third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

As more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Model Contract Clauses

We currently use the contractual clauses of the EU Directive 95/46/EC, which meets the privacy requirements of all EU members, including Germany, Switzerland, Lichtenstein, and Austria. In each case, we put technical and procedural measures in place to protect personally identifying information.

Evolving Legislation

Due to the fluid nature of legislation around data privacy, we reserve the right to make lawful changes as needed and recommend that you periodically check this Privacy Policy to see if there have been any new developments or changes. We continually look for ways to move toward more robust protection. To learn more about how our product works and how we ensure it meets changing data privacy laws, read our Legal FAQ.

2. Personal Information

Because we provide education services, we are vocal advocates for safeguarding student data and privacy and want to make sure that parents, educators, and schools know where we stand, which is why we took the Student Privacy Pledge, put forth by the Future of Privacy Forum (FPF) and the Software & Information Industry Association (SIIA). Learn more at: https://studentprivacypledge.org.

Data We Collect

When you create an account with us, we ask for personal information such as name, email, phone, job title, and school, so that we can correctly administer your account and provide you with the best customer service.

The type of information we request is connected to a specific purpose, namely to:

  • Verify your identity and connection with a specific institution or company, to determine your eligibility to use our services or mobile application “Turnitin Feedback Studio.”
  • Download content from our website, such as demos, whitepapers, or webcasts.
  • Provide receipt and confirmation of successful text uploads.
  • Send important messages about our service, such as any changes to functionality.
  • Send system emails, including account setup and password retrieval information, as well as digital receipts when you submit papers to the Turnitin Database.
  • Provide additional product and service support as needed.

When you download and use our services, the type of device you use and the version of your operating system is automatically collected.

Turnitin, LLC collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. Turnitin, LLC works with its clients to help them provide notice to their customers concerning the purpose for which personal information is collected.

End-users have choice. If you are a customer of one of our clients and no longer want to be contacted by one of our clients that use our service, please contact the client that you interact with directly.

Testimonials

If you choose to share a testimonial (which we greatly appreciate), we only post with your consent, along with your name, title, and organization name. To edit, remove, or suggest another testimonial, just email us at tiisupport@turnitin.com.

Putting You in Control

We always give you the choice to opt out of email communication, with the exception of system emails, such as digital receipts and password reset information.

Turnitin, LLC has no direct relationship with the individuals whose personal data it processes. An individual who seeks access or would like to correct, amend, or delete data, or withdraw consent for further contact should direct his/her query to the institution that is Turnitin, LLC‘s client (the data controller). If the client requests that Turnitin, LLC remove the data, we will respond within 30 days. If you are an individual user who has questions or would like to make changes to your personal information, please contact the institution through which you use our service.

Upon request, Turnitin, LLC will provide information about any personal information we hold (or process on behalf of a third party). At any time, clients may access, correct, change completely or anonymise the personal information that you have provided us by following these steps:

  1. Log in to your account using your user name and password.
  2. Click the "User Info" link on the navigation bar to open your user profile and view or make changes to your personal information.
  3. If you have any trouble or would like for us to make changes for you, please email tiisupport@turnitin.com. To honor a change request, we will need the exact information you want changed, as well as information sufficient for us to identify the type of communication you received from us. Our Customer Support can also provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. We respond to requests within 30 days.

Testimonials

If you choose to share a testimonial (which we greatly appreciate), we only post with your consent, along with your name, title, and organization name. To edit, remove, or suggest another testimonial, just email us at tiisupport@turnitin.com.

We always give you the choice to opt out of email communication, with the exception of system emails, such as digital receipts and password reset information.

At any time, you can access and modify any personal information by logging into your account and clicking “User Info” or contacting Customer Service.

Exceptional Circumstances

We may disclose your personal information such as to comply with a subpoena, court ruling, or similar legal process or government request when we are required by law to do so.

If Turnitin is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We will only disclose your personal information to a third party with your prior consent.

3. Tracking Technologies

Cookies

Turnitin, LLC and its partners use cookies or similar technologies to analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about the user base as a whole.

You can control whether or not cookies are allowed through your browser. If you choose to disable cookies, it may limit use of certain of features or functions of our websites or service. To manage Flash Local Shared Objects (LSOs), which are sometimes called Flash cookies, please click here.

Social Media Features & Widgets

Our website includes social media features, such as the Facebook “Like” button, the “Share This” widget, or interactive mini-programs that run on our site. These features may collect your IP address, record which pages you visit on our site, and set a cookie to enable the feature to function properly. These features and widgets are sometimes hosted by a third party. Your interactions with these Features are governed by the privacy pledge of the company providing the specific Feature.

Ads

We do not serve ads on our site. We partner with a third party to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads on other sites, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve site functionality.

Blog

Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, email us at tiisupport@turnitin.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. You may also post a comment on our blog with the use of a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third-party application if you want the personal information that was posted to the comments section removed. To learn how the third-party application uses your information, please review their privacy policies.

4. Choice

We always give you the choice to opt out of email communication, with the exception of system emails, such as digital receipts and password reset information.

You have the opportunity to opt-out of receiving communications from us when we first request your personal information.

You can opt out of receiving further communications by visiting our email preferences page.

You can modify your personal information anytime by logging in to your account, selecting “User Info,” and making changes as desired.

You may also contact us at tiisupport@turnitin.com and ask that we make changes on your behalf, but to honor your request, we will need the exact information you want changed, as well as information sufficient for us to identify the type of communication you received from us.

Anytime you provide personal information to us, you determine whether or not we may disclose such information in a personally identifiable form to a third party or use it for purposes different from the purposes for which it was originally collected or subsequently authorized.

5. Transfer to Third Parties

Except in connection with the purposes for which it was originally collected, no personal information will be provided to a third party. If we transfer personal information to a third party that is acting as our agent, we will require that the third party agree to confidentiality requirements. We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell personal information to third parties. If you do not want us to share your personal information with these companies, contact us by sending an email at tiisupport@turnitin.com.

Turnitin, LLC may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients.

Our Site includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

6. Security

We endeavor to keep your personal information safe and secure at all times. Our data is stored in the United States with robust physical, digital, and procedural safeguards in place to protect your personal information, including the use of SSL encryption, redundant servers, and sophisticated firewalls. Passwords are required to access your personal information, so please remember to keep your password confidential. Even with the tightest security systems, no one can guarantee protection from hackers and unauthorized third parties who capture information provided over public networks.

7. Data Integrity

We take every possible step to make sure that the personal information in our systems is relevant for its intended use, accurate, complete, and current. Turnitin, LLC will retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may stop using the services at any time. You do not need to specifically inform Turnitin when you stop using the Services. You may delete your account at any time by logging in to your account or by emailing us at tiisupport@turnitin.com.

The Turnitin database includes academic papers submitted by students and educators, as well as licensed source material pulled from the Internet, including web pages, books, and academic journals. When a teacher wants to check a student paper for plagiarism, a coded engine compares it to other content in the database to check for matches. The software leaves all judgment about intellectual property up to the instructor. In the instance where a paper indicates a strong match to content submitted to another institution, instructors may find it necessary to request to view the matching paper. This request can either be accepted or denied by an institution. Any paper information must be passed from instructor to instructor via email, and therefore, outside of the Turnitin product.

Turnitin does not ever assert or claim copyright ownership of any works submitted to or through our service. Your property is YOUR property. We do not, and will not, use your intellectual property for any purpose other than to deliver, support, and develop our services, which are designed to protect and strengthen your copyright. Each school/institution and educator (at administrator discretion) has control as to whether or not student papers will be added to the standard repository. Each school/institution can request papers be deleted.

8. Changes to this Policy

We reserve the right to make changes to this Privacy Policy at any time. Please check the Privacy Policy when you use the Site to ensure that you are aware of any changes in our privacy practices. Our Privacy Policy will indicate the date it was last updated. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you via e-mail at the last email address you have provided to us. You will have a choice as to whether or not we use your information in this different manner. If you elect not to allow us to use your information in this different manner, we will continue to use such information in accordance with the privacy policy under which the information was collected.

9. What’s Most Important

Our goal is to be one of your trusted partners as you build a modern framework for learning. We aim to empower educators and inspire students by upholding academic integrity and improving the learning process. We pledge to you that your concerns are our concerns, and we will do all we can to respect and protect your data and privacy policies.

10. Notices

Please direct all inquiries regarding the Privacy Policy as follows:

  • Contact us by email at legal@turnitin.com.
  • Specify the exact nature of your inquiry.
  • Provide us with your contact information for follow-up response.
  • Turnitin, LLC
    2101 Webster St
    Suite 1800
    Oakland, California 94612
    Phone: +1 510-764-7600
    Fax: +1 510-764-7612

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Terms of Service

Introduction

As an education technology service provider, we rely on data to provide you with amazing solutions that improve learning and teaching, and you rely on us to protect that data. We take that responsibility seriously and pledge to never sell or share personal data and use it only for the purpose for which you gave permission. We vigorously guard all data in our care and ensure that you are in total control of your data. Our Privacy Policy details how we protect your data and privacy.

This Usage Policy outlines the legal terms and conditions governing use of this website and any other site provided by Turnitin, LLC. We refer to the collective sites run by Turnitin as the “Site.”

*** By using our site(s) and related services, you agree to be bound by law to these terms and conditions. If you do not agree, please leave this site. ***

These terms and conditions are in addition to any other agreement you may have with Turnitin, LLC, including any agreement governing your use or your organization's use of Turnitin' products or services (e.g., Turnitin Registration Agreement).

If there is a conflict between these terms and conditions and any other separate agreement, the separate agreement shall govern.

At a high level, we’re asking you to agree to please use our site(s) and services for their intended purpose and do not violate any laws or allow anyone else to use our sites for illegal activity (i.e. fraud, spam, defamation, distributing viruses, or any other socially unacceptable conduct).

Thank you!

The Legal Agreement

By agreeing to these terms, Turnitin grants you a nonexclusive license to use the Site for your personal, non-commercial use. You agree to NOT use the Site for any purpose that is unlawful or prohibited by these terms and conditions.

  • You may not reverse engineer, deconstruct, disassemble or decompile any software or technology underlying the Site or provided through the Site, except to the extent permitted by applicable law.
  • The contents of the Site may not be distributed, modified, reproduced, or used, in whole or in part, without the prior written consent of Turnitin. You may download content from the Site to any single computer, provided you keep intact all copyright, trademark, and other proprietary notices. Any use of these materials on any other website or networked computer environment for any purpose is prohibited.
  • You may not frame or utilize framing techniques to surround or enclose any portion of the Site without Turnitin's express written consent.

If you breach any of these terms and conditions, you will no longer be authorized to use the Site.

We suggest that you keep a copy of these terms and conditions for your future reference. Please note that we may revise these terms and conditions at any time, and it is your responsibility to periodically read through these Terms and Conditions and know that when you use the Site, you are bound by the most current Terms and Conditions.

For your convenience, we have made our policies and terms available on our homepage and at every point where we request your personal information.

Copyright Ownership

The Site is owned and operated by Turnitin, LLC. All of the associated services, content, data, information, and other materials on or directly accessible from the Site are also owned by Turnitin or its subsidiaries, affiliates, licensors, and/or vendors. The Site is protected by United States and international copyright and trademark laws. Any copies that you make of material or other content provided through the Site must contain the same copyright and other proprietary notices that appear with the material or content. Any rights not expressly granted by these Terms and Conditions or any other agreement with Turnitin are reserved by Turnitin and/or its vendors and licensors.

If you are a student submitting a paper for review in connection with a class you are taking, know that you retain copyright ownership; the content of your paper is used solely for the purpose of performing educational services.

Please note that we vigorously protect all personally identifiable information and any papers submitted to use through the Site and/or our service. (Read our Privacy Policy for details.) Excluding that personal data, any communications or material of any kind that you e-mail, post, or transmit through the Site, such as questions, comments, suggestions, and other data, will be treated as non-confidential and non-proprietary. We’ll refer to this as your “Communications,” which Turnitin may use, royalty-free, for business purposes, including, but not limited to, the development and use of products.

Turnitin may (but is not obligated to) monitor areas of the Site for user Communications, such as chat rooms, bulletin boards, and other user forums. Turnitin will have no liability, however, related to the content of any such Communications. Turnitin does retain the right to remove, at its discretion, Communications that include any material deemed abusive, defamatory, obscene, or otherwise inappropriate.

Framing

You may not frame or utilize framing techniques to use, surround or enclose any portion of the Site without Turnitin' express written consent.

Jurisdiction

This Site is controlled and operated by Turnitin, LLC from its offices within California in the United States of America. It makes no claim that the materials are appropriate for use in other locations. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local or national laws, if and to the extent local or national laws are applicable.

Any software from this Site is subject to United States export controls and, potentially, the import laws of your jurisdiction. No software from this Site may be downloaded or otherwise exported or re-exported to any person or entity on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders or otherwise prohibited by United States export control laws. By downloading or otherwise using Software from this Site in any manner whatsoever, you represent and warrant that you are not on any such list or located in, under the control of, or a national or resident of any such country.

Any use of downloaded software by the U.S. Government, including but not limited to any Educational Institutions under its jurisdiction or under the corresponding States' jurisdiction, is subject to 'restricted rights' as that term is defined in FAR 52.227-19(c)(2) or DFAR 252.227.7013(c)(1) (if used in a defense related agency).

Trademarks

Turnitin, LLC and other names of Turnitin products and/or services including on the Site are the trademarks and service marks of Turnitin. Turnitin's trademarks and service marks may not be used in connection with any product or service that is not Turnitin, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Turnitin.

All other trademarks, service marks, and logos used on the Site belong to their respective owners. Turnitin does not make any claims to the marks of others that might appear on the Site.

Your License to Us

Unless otherwise indicated in this Site, including our Privacy Policy or in connection with one of our services, any communications or material of any kind that you e-mail, post, or transmit through the Site (excluding personally identifiable information of students and any papers submitted to the Site), including, questions, comments, suggestions, and other data and information (your "Communications") will be treated as non-confidential and non-proprietary. You grant Turnitin a non-exclusive, royalty-free, perpetual, world-wide, irrevocable license to reproduce, transmit, display, disclose, and otherwise use your Communications on the Site or elsewhere for our business purposes. We are free to use any ideas, concepts, techniques, know-how in your Communications for any purpose, including, but not limited to, the development and use of products and services based on the Communications.

Your Communications: Turnitin may, but is not obligated to, monitor or review any areas of the Site where user Communications may be made available, including, but not limited to, chat rooms, bulletin boards, and other user forums. Turnitin, however, will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, defamation, privacy, obscenity, or otherwise. Turnitin retains the right to remove, in its sole discretion, Communications that include any material deemed abusive, defamatory, obscene, or otherwise inappropriate.

Acceptable Use Policy

So that everyone can enjoy the Site, Turnitin reserves the right to suspend anyone’s access to the Site who violates this policy and the following provisions. Please do NOT:

  1. restrict any other user's enjoyment of the Site.
  2. engage in unlawful, threatening, abusive, libellous, defamatory, pornographic, profane, or otherwise offensive actions.
  3. carry out or encourage criminal conduct, give rise to civil liability, or otherwise violate any law.
  4. violate or infringe upon the rights of any third party, including, without limitation, patent, copyright, trademark, privacy, or any other proprietary right.
  5. distribute anything that contains a virus or other harmful component.
  6. distribute anything that contains false or misleading indications of origin or statements of fact.

Turnitin reserves the right to disclose information as necessary to satisfy any legal requirement, including regulations, government requests, court orders, or subpoenas. Turnitin also reserves the right to edit or remove any information, in whole or in part, that it deems objectionable, disruptive to the Site, or in violation of these terms.

In other words: please be respectful of others. Thank you.

Privacy Policy

We respect and protect all personally identifiable information. For details please read our Privacy Policy.

External Links

The Site contains hyperlinks to third-party websites. That does not mean that Turnitin endorses or recommends that site or that third party’s products or resources, nor does it indicate affiliation with or sponsorship of that third party. Turnitin is not responsible for any software, data, or other information available from any third-party site. When you visit a third-party site, even if it’s linked from Turnitin, you are responsible for complying with that third party’s terms and conditions of use. You acknowledge that Turnitin bears no liability for any damage or loss from your access to, use of, or reliance on any third-party site, software, data, or other information.

Accuracy and Integrity of Information

Although Turnitin makes every attempt to ensure the integrity and accuracy of the Site, it makes no guarantees as to the correctness of the Site. It is possible the Site may include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. If you find any error, please notify Turnitin so that it can be corrected. Information contained on the Site may be changed or updated without notice.

No Warranty

THE SITE AND ALL INFORMATION AND SERVICES AVAILABLE THROUGH THE SITE ARE PROVIDED "AS IS," WITH ALL FAULTS, AND "AS AVAILABLE." Turnitin DOES NOT WARRANT THAT THE SITE WILL MEET YOUR REQUIREMENTS, OR THAT ANY RESULTS OR COMPARISONS GENERATED BY THE SITE WILL BE COMPLETE OR ACCURATE. Turnitin DOES NOT WARRANT THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, Turnitin DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, NON-INFRINGEMENT, CONFORMITY TO ANY REPRESENTATION OR DESCRIPTION, MERCHANTABILITY, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

This Site and its services are provided “as is.” Turnitin does not guarantee that the Site will meet all of your requirements or expectations. There may be errors or interrupted service. To the fullest extent permissible by law, Turnitin disclaims all representations and warranties, express or implied, including, but not limited to, non-infringement, conformity to any representation or description, merchantability, quality of information, quiet enjoyment, and fitness for a particular purpose.

IMPORTANT: Neither Turnitin, nor its licensors or suppliers, will be liable for any loss or damage under any circumstances resulting from use of this Site or associated services. That means that you agree to be responsible for any damage or loss linked to using this Site or Turnitin services. This limitation does not apply to the extent that it is prohibited by law.

If you are dissatisfied with this Site or related services, please stop using the Site. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to indemnify and defend Turnitin from any claim (including attorney fees and costs) arising from your (a) use of the Site, (b) violation of any third-party right, or (c) breach of any of these Terms and Conditions. You agree to cooperate as reasonably required in the defence of any claim. Turnitin reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification under this section and, in any event, you agree not to settle any such matter without Turnitin’s prior written consent.

Claims

In accordance with the Digital Millennium Copyright Act (17 U.S.C. 512), Turnitin, LLC is registered with the United States Copyright Office as a Service Provider. Any notifications of claimed copyright infringement must be sent to our Copyright Agent:

Chief Financial Officer
Turnitin, LLC
2101 Webster St
Suite 1800
Oakland, California 94612
Phone: +1 510-764-7600
Email: legal@turnitin.com

Turnitin respects and works hard to protect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Turnitin's Copyright Agent the following information:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  2. A description of the copyrighted work that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the Site;
  4. Your address, telephone number, and email address;
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  6. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

General

Except as provided below, these terms and conditions constitute the entire agreement between Turnitin and you (pertaining to this Site and Turnitin services).

Details

The parties agree that any and all disputes, claims, or controversies arising out of or relating to these terms and conditions that are not resolved by mutual agreement shall be submitted to final and binding arbitration before JAMS, or its successor, pursuant to the United States Arbitration Act, 9 U.S.C. Sec. 1 et seq. The arbitration shall take place in Alameda County, California, unless the parties otherwise agree in writing. Within fourteen (14) days thereafter, the arbitrator shall arrive at a final decision, which shall be reduced to writing, signed by the arbitrator, and mailed to each of the parties and their legal counsel. All decisions of the arbitrator shall be final, binding and conclusive on the parties and shall constitute the only method of resolving disputes or matters subject to arbitration pursuant to this the United States Arbitration Act, 9 U.S.C. Sec. 1 et seq. The arbitration shall take place in Alameda County, California, unless the parties otherwise agree in writing. Within fourteen (14) days thereafter, the arbitrator shall arrive at a final decision, which shall be reduced to writing, signed by the arbitrator, and mailed to each of the parties and their legal counsel. All decisions of the arbitrator shall be final, binding and conclusive on the parties and shall constitute the only method of resolving disputes or matters subject to arbitration pursuant to this Agreement; provided, however, nothing shall prohibit the parties from seeking injunctive relief and/or other equitable remedies in a court of competent jurisdiction. The arbitrator or a court of appropriate jurisdiction may issue a writ of execution to enforce the arbitrator's judgment. Judgment may be entered upon such a decision in accordance with applicable law in any court having jurisdiction thereof.

The End

If you have questions, please email legal@turnitin.com.

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EU Data Protection Compliance

We work with customers all over the world, and your trust is our top priority. We understand that data protection is essential for good customer service. At Turnitin, LLC, our objective is to operate transparently and consistently with the EU regulatory environment so that you, our valued customers, feel secure and in control.

Turnitin, LLC, which includes iThenticate, is fully committed to the following practices to protect your data:

  • We will never sell your data.
  • We will never use your data for targeted advertising.
  • We secure your data with strong encryption and security best practices.
  • We respect local privacy laws and work with legal experts to stay abreast of changes.
  • When we collect data, we use it for a specific, stated purpose, to improve your experience and our service to you.
  • If we need to send any of your data to a third party, such as a language translation service provider, we require a contractual agreement that they handle and secure your data with the same high level of protection and care that we deliver.
  • We respect your right to retain ownership and control of your data, so that you can modify, update, or delete it as needed.

Compliance Today

We currently meet the most stringent data protection laws across jurisdictions and are proactively reviewing every aspect of how we handle data and investing in operational measures to ensure that we continue to meet our customers’ requirements as data protection rules are reformed.

Today, Turnitin uses Model Clauses to meet varying, specific needs across the European Union (EU) for data privacy and protection. These are standardized contracts to certify that any data that is transferred out of the EU is duly protected. This prevents our customers from having to request any additional authorization to use our service.

We are in good standing with all standards used to ensure that data is fully protected and are able to meet very specific requirements as needed. For example, in Germany, Austria, and Switzerland, we abide by Directive 95/46/EC to meet data protection requirements. The steps we take to maintain the integrity and confidentiality of personal data include:

  • We strongly recommend that institutions provide notice to students that the Turnitin service involves data transfer to the United States, and we recommend that consent is obtained from the student as soon as possible.
  • Universities are free to inspect or audit our services any time.
  • All student work and any associated personal information is encrypted and kept secure at all times.
  • Students can keep their identity secret by using a pseudonym and by submitting papers in formats that contain little if any identifying metadata.

Upcoming Changes

The 1995 laws that have been governing how personal data is protected in the EU were developed before smart phones and social media dominated our lives. For the past several years, negotiations have been underway to unify and simplify the laws and guidelines used to determine what obligations companies have to protect data crossing borders in the EU.

This year, the EU released the final version of the General Data Protection Regulation (GDPR), which will go into effect in 2018. Directive 95/46/EC will be replaced by Regulation (EU) 2016/679.

EU Data Protection Timeline

1995: The Data Protection Directive creates the framework for personal data protection laws in each of the EU Member States.
2000: Safe Harbor decision to accommodate data transfers outside EU.
2012: The European Commission proposes a draft of the General Data Protection Regulation (GDPR).
2014: The European Parliament votes on amended GDPR draft.
2015: The European Council agrees on the final terms of GDPR. Safe Harbor is declared invalid.
2016: Final GDPR version published. EU-US Privacy Shield becomes new mechanism for transatlantic data transfers.
2018: New regulations will go into effect.

Key Differences in Data Protection Rules

Turnitin fully and proactively supports the transition to simplified, more uniform application of the law as it applies to data protection in and outside of Europe. Following are some notable changes:

  • The 1995 Directive had different interpretations for each member state, whereas the intent of the GDPR is to provide a regulatory tool that works at the EU level. So, the expectation is that there won’t be as many variations needed, and that data protection applies to all.
  • There used to be ambiguity about what companies could do with personal data vs. anonymous identifiers. Germany doesn’t typically recognize anonymous data. New regulations apply to ALL data collected, with the intent being to make it harder to profile people.
  • The GDPR makes it more clear that the U.S. must play by the EU’s rules and obtain valid, opt-in consent, using clear language, to use personal information.
  • The GDPR requires much more accountability when processing information. Privacy must be embedded into everything (services, software, systems, and processes) by design and by default. The expectation is that the ability to erase data will be mandatory as well.
  • Under the GDPR, public authorities and companies that depend on processing personal information will be required to hire a data protection officer (DPO), who will be responsible for making sure that legal data processes are upheld.
  • Individuals’ rights are being strengthened. For example, cookie policies now should be much more clearly communicated and obvious.
  • End users must be notified of data breaches within 72 hours. Under the 1995 Directive, there are no uniform rules applied across the EU.
  • To export data, model clauses will be favored, which Turnitin uses. There is no real mention of Safe Harbor, but nothing prohibits it. Different model clauses can be used to meet specific privacy requirements.

Additional Resources

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Copyright Protection

Turnitin agrees that students should own the copyright to their original work. A common misconception is that students relinquish their ownership rights when they submit papers to Turnitin. This simply isn’t true!

Students who submit papers to Turnitin retain the copyright to the work they created. A copy of submitted papers is retained in a Turnitin database archive to be compared with future submissions—a practice that helps protect and strengthen copyright ownership.

A U.S. District Court judge ruled that archiving student papers to assess originality of newly-submitted papers constitutes a fair use under the U.S. Copyright Act, provides “a substantial public benefit" and helps protect the papers from being exploited by others. Read the summary judgement.

The summary judgment was unanimously affirmed by a U.S. Court of Appeals. Read the published decision.

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Legal FAQs

Australian Legal PDF
Canadian Legal PDF
Mexican Legal PDF
Mexican Legal PDF (ES)

  • How does Turnitin protect my privacy?

    Turnitin is committed to protecting the privacy and security of our users and their information. We maintain extremely high levels of privacy and security through the use of SSL encryption, redundant servers, sophisticated firewalls, multiple data centers, and privacy and security audits. With a security system that has never been breached and a student privacy pledge of the highest standards, instructors and students can use Turnitin with an unsurpassed level of confidence.

  • Who owns student papers once they are submitted to Turnitin?

    Students retain the copyright of papers submitted to the Turnitin service. The Turnitin user agreement entitles Turnitin to use the works as part of the plagiarism prevention system under the principles of fair use. Turnitin's use of student papers under fair use was settled in a United States District Court of Law in 2007 and affirmed upon appeal in 2009.

    Read the 2007 summary judgement
    Read the 2009 published decision

  • Does Turnitin archive student work?

    Turnitin archives student papers by default only for the purposes of textual comparison. Institutions may choose to not have their papers archived in the service.

    The fair use defense codified in Section 107 of the Copyright Act has been recognized as an "equitable rule of reason." In considering whether a use is a fair use, courts often analyze whether the use is beneficial to society as a whole (as part of a determination of whether a use is transformative) and whether the user has "clean hands." The District Court and Fourth Circuit both held that the archiving of student works in the educational context is a fair use. In so holding, the courts did not find that Turnitin's use of student works was in any respect unethical.

  • How does Turnitin comply with privacy regulations of different countries?

    As a US company with high standards for security and privacy, Turnitin is designed to comply with many of the data protection requirements of other countries, including informed consent, access rights of submitting students, and technical and organizational measures to maintain the integrity and confidentiality of personal data.

  • Am I bound to the Turnitin click-through agreement? What if I'm a minor?

    Yes. The United States District Court for the Eastern District of Virginia found that the online click-through agreement on the Turnitin site is an enforceable agreement, even against minors. Parental consent or the consent of a guardian is required for a minor to set up an account with Turnitin and the agreement is therefore binding.

  • Can a teacher compel me to submit my paper to Turnitin if I attend private school? Public school?

    Yes in both cases. If you attend a private school you have agreed to abide by the school's policies.

    With respect to public school, as the United States District Court for the Eastern District of Virginia has recognized in rejecting four students' claim that they were improperly compelled to submit their papers to Turnitin or face a failing grade, "Schools have a right to decide how to monitor and address plagiarism in their schools and may employ companies like Turnitin to help do so."

  • Does Turnitin share information with third-party services?

    Turnitin integrates with third-party services such at the Educational Testing Service and Language Weaver where student information may be shared in order to deliver a part of these services. While Turnitin does transfer information where necessary to perform the service, no personally identifiable information such as name, email or school is sent by Turnitin to third-party services.

  • Does Turnitin comply with FERPA (Family Educational Rights and Privacy Act)?

    Yes. The Turnitin service is compliant with and helps institutions comply with FERPA, including:

    • Turnitin expects and suggests that institutions comply with FERPA’s notice requirements regarding the use and disclosure of directory and non-directory education records so that students and parents are aware that the school may engage services like Turnitin.
    • Institutions are free to inspect or audit our services to assure themselves that all information is used only for the purposes of assisting instructors.
    • Data is kept secure at all times and are only used for purposes of assisting the instructor in assessing the assignment.
    • Users may submit their paper using a pseudonym and in formats that contain little, if any, identifying metadata. This reduces our chance of collecting and processing personal data.
  • Does Turnitin comply with COPPA (Child Online Privacy Protection Act)?

    Yes. The FTC has specifically stated that COPPA’s requirements do not apply to sites that contract with schools to offer online programs for the benefit of the schools and their students, and collect personal information only for these purposes. (FTC COPPA FAQ #55.) Thus, these services are not required to get prior verifiable parental consent before collecting or maintaining personal information. Turnitin’s services, which include originality checks and online grading, are offered pursuant to Turnitin’s contracts with school districts, and Turnitin does not collect personal information for other purposes. The FTC has said that in such circumstances, operators like Turnitin may presume that the school has authorized the collection of personal information based upon the school having obtained the parents’ consent. Schools often obtain parental consent via Acceptable Use Policies that they provide to students and parents. In addition, COPPA also allows, but does not require, schools to act as agents on behalf of parents and to provide consent for the online collection of a student’s personal information within the school context. (FTC COPPA FAQ #54.)

  • Who can I contact at Turnitin if I have privacy concerns?

    We are always ready to answer any question or concerns you may have. Please write to us at legal@turnitin.com.

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